We team up with Australia Post and StarTrack to bring your goodies safely to your door! These trusty couriers help us make sure your orders arrive as quickly and securely as possible.

We’ve got a few ways to get your order to you! Choose from standard or express shipping, or if you’re in Brisbane, Queensland, you can choose ‘pick up’ and swing by to pick it up from our Capalaba warehouse. While we don’t offer same-day delivery, we’ll make sure your order gets to you as quickly as possible based on the shipping option you choose at checkout!

Once we’ve sent your order, we’ll email you a tracking number so you can follow its journey. Just pop that number into the courier’s website—order tracking made easy!

Shipping Method & Location Delivery Times:

• Standard (Metro): 3-5 Business Days
• Standard (Rural): 5-7 Business Days
• Express (Metro): 1-2 Business Days
• Express (Rural): 2-4 Business Days

Heads up, these are just general times. Check out the official delivery tools from Australia Post or StarTrack for more precise timing.

Oops, made a mistake? Contact us ASAP, and if your order hasn’t hit the road yet, we’ll do our best to update the address.

Yep, international shipping can come with some extra baggage like customs duties, taxes, and shipping fees. These costs vary by country and are up to the recipient. We’ll do our part to help, but check your local rules to avoid surprises.

If your order doesn’t look as perfect as it should or something’s amiss, reach out to our customer service right away. Send us some details (and pics, if you can) so we can get things sorted for you in no time!

Yes, we sure do! Free shipping is all yours for orders over $75. If your cart’s under that, don’t worry—our standard shipping rates are still nice and reasonable.

Yes! Want to say hello and pick up your order? Just select the pickup option at checkout and swing by when it’s ready. We’d love to see you!

No biggie! If you’re out when the delivery arrives, the courier will either leave a note for redelivery or instructions on where to pick it up. Just follow the info, and if the parcel isn’t collected within 10 business days, it’ll make its way back to us (and we’ll kindly ask you to pay for reshipping).

Yes! Just drop us a message through our contact form or email us at info@rubbedin.com.au, and we’ll help you with shipping options and placing your order. You can also check out our Shipping & Deliveries page for all the details.

We’re here to help! Reach out via our website’s contact form, ring us at 1800 652 755 in Australia or +61 (0) 7 3245 3255, or email us at info@rubbedin.com.au. To speed things up, please include your order number and enquiry details.

If you’re curious about what’s inside our products, click here to head over to our SDS page, where you can find the Safety Data Sheets (SDS) with all product details.

Yes! Over 90% of our products proudly wear the Australian Made & Owned badge. A few exceptions include our Stain Remover Twin Pack, Multi-Use Descaler, and Stainless Steel Wipes—which are still Australian-owned!

Absolutely! We’re committed to being eco-friendly in everything we do. From using sustainable packaging materials to reusing boxes, we’re focused on reducing waste. While our boxes might not always look brand new, it’s all part of our green initiative. We’re also working closely with suppliers to offer kerbside recyclable plastic bottles, provide refill options, and use recycled plastic bottles wherever possible.

Good news! Most of our products don’t expire. To help your products last the distance, keep them sealed and store them in a dark, cool place. They might lose some of their magic over time, but they’ll still work well! There is a small handful of products with an expiry clearly printed on the bottle, so you’ll always know.