Magic Cleaning Product FAQs

Do you have questions about Magic cleaning products? You’re in the right place! To make things easy, we’ve compiled answers to the most common questions about our products, including how to use them, safety information, and what makes them so effective. Whether you’re looking for tips, need troubleshooting advice, or simply want to learn more, our FAQs have you covered. Plus, if you can’t find what you need, don’t worry—just reach out, and we’ll be happy to help!

Select a product to view its specific FAQs.

Yes, All Metal Polish can be used on fine silver. However, it’s essential to polish gently to avoid excessive abrasion, as regular use of any polish may gradually wear down the silver’s surface. For best results and to preserve the silver’s shine, use a soft cloth and apply light pressure.

The black residue on your rag is the oxide being lifted from the metal’s surface, which is a normal part of the polishing process. This residue shows that All Metal Polish effectively removes tarnish and restores shine. There’s no cause for concern—just a sign that the polish is doing its job!

Anodised aluminium has a protective coating that gives it durability and resistance to corrosion. Using All Metal Polish on anodised aluminium can strip away this coating, potentially damaging the surface and diminishing its protective properties. For anodised metals, it’s best to use cleaners specifically designed to preserve their coating.

To remove water spots from your coffee machine, apply All Metal Polish to clean and restore the stainless steel’s shine. Follow up with our Stainless Steel Cleaner & Protector to create a protective layer, helping to prevent future water marks and keep your machine looking pristine.

If your Magic All Metal Polish has hardened, you can restore its consistency by adding a few drops of methylated spirits. Add one drop at a time, shake well, and check the texture after each addition until you reach the desired consistency. If this method doesn’t fully restore the polish, it may be time to purchase a new bottle.

Yes, All Metal Polish is non-toxic and safe for polishing teapots. If you decide to clean the inside of the teapot, make sure to wash and rinse it thoroughly to remove any polish residue. This will help prevent any slight taste from natural oils affecting your tea.

Absolutely, you can use a soft-bristle toothbrush for those hard-to-reach areas. It’s great for getting into crevices and corners without being too abrasive. Just make sure the bristles are soft to avoid scratching the surface.

All Metal Polish contains a mild cutting compound designed to remove tarnish, which can affect softer metals like gold and fine silver. Rubbing lightly helps prevent over-polishing and preserves the metal’s original surface. Using gentle pressure ensures you remove only the tarnish, not layers of the metal itself, maintaining the item’s quality and shine.

All Metal Polish has not been tested on nickel. We recommend trying it on a small, inconspicuous area first to ensure compatibility before using it on the entire surface.

The formula contains a small amount of natural oil, which creates a protective barrier to prevent oxidation.

We do not recommend using this product on enamel-coated drums, as they are typically made from weaker steel. If the enamel coating has micro-cracks, it may expose the underlying metal to moisture, potentially leading to rust over time.

Please note that enamel-coated drums can develop rust due to these cracks, regardless of whether you use our washing machine cleaner. If you choose to use the product, do so at your own discretion and risk.

The Magic All Purpose Descaler is highly effective at removing limescale, calcium deposits, bacteria, and mould. However, brown stains or a burnt appearance at the bottom of your kettle are typically caused by mineral deposits from hard water. When hard water is heated, its minerals can oxidise or burn, resulting in these stubborn stains.

While the descaler can address limescale and related build-up, it is not designed to remove these specific mineral stains. To minimise such staining in the future, we recommend using filtered or distilled water in your kettle. For existing stains, you may need to use a product specifically formulated for burnt mineral deposits or gently scrub the area with a non-abrasive cleaner.

We have not specifically tested the Magic All Purpose Descaler for use in CPAP machines. However, the product is non-toxic, biodegradable, and formulated to effectively remove limescale, calcium deposits, bacteria, and mould. Please remember that it is not designed to remove brown stains caused by mineral deposits.

Before using any cleaning product in your CPAP machine, we recommend consulting the manufacturer’s guidelines to ensure compatibility and safety.

No, Magic All Purpose Descaler is not dangerous or caustic. Its formulation is non-toxic and biodegradable, making it safe for regular use. You can use it confidently, knowing it poses no harm to you or your surfaces when used as directed.

Yes, Magic All Purpose Descaler can be used to clean electric baby sterilisers. Simply follow the same instructions as for descaling a kettle:

Add the recommended amount of premixed solution to the steriliser.
Run a complete cycle as per the steriliser’s usual operation.
After descaling, thoroughly rinse the steriliser with clean water to ensure no residue remains.

Always follow the manufacturer’s cleaning guidelines to ensure proper care of your appliance.

While the exact formulation of Magic All Purpose Descaler is proprietary, we can share that it is a food-grade, citric acid-based blend. It is specifically designed to be safe, effective, and suitable for use on a variety of appliances and surfaces.

Magic All Purpose Descaler is not ideal for washing machines because it isn’t strong enough to effectively dissolve the scum and calcium build-up that these appliances often accumulate. Instead, we recommend using Magic Heavy Duty Washing Machine Disinfectant Powder or Magic Washing Machine Deep Cleaner / Disinfectant Liquid.

If your coffee tastes unusual after using Magic All Purpose Descaler, it could be due to residual descaler or lingering limescale in the machine. To address this:

Rinse thoroughly: Always rinse your coffee machine multiple times with clean water after descaling to remove any residue.
Repeat descaling if needed: Persistent limescale build-up might require an additional descaling cycle to ensure it’s fully removed.
Clean regularly: Stale coffee granules or oils can also affect taste, so clean your machine’s components regularly for optimal performance and flavour.

Following these steps should restore your coffee’s taste to normal.

Yes, Magic All Purpose Descaler is suitable for use in Delonghi and Aldi coffee machines. To ensure optimal results and maintain your machine’s performance, please follow these steps:

Consult Your Machine’s Manual: Begin by reviewing your coffee machine’s user manual for any specific descaling instructions or recommendations.
Prepare the Descaling Solution: Dilute the Magic All Purpose Descaler according to the instructions provided on the product label.
Descaling Process:
1. Empty the water reservoir of your coffee machine.
2. Fill the reservoir with the prepared descaling solution.
3. Run a descaling cycle as specified in your machine’s manual. If your machine doesn’t have a dedicated descaling cycle, brew a full cycle without coffee grounds, allowing the solution to pass through the system.
Rinse Thoroughly:
1. After descaling, empty the reservoir and refill it with fresh water.
2. Run at least two full cycles with clean water to ensure all descaling solution residues are removed.

Regular descaling helps maintain the efficiency and longevity of your coffee machine, ensuring you continue to enjoy great-tasting coffee.

No, Magic All Purpose Descaler does not contain vinegar. Vinegar can sometimes be unsuitable for certain appliances and may cause damage or leave behind odours. Always check your machine’s instructions before using any cleaning solution.

For more details on the pros and cons of cleaning with vinegar, check out our blog post: “Four Things You Need to Know About Cleaning with Vinegar.”

Yes, Magic All Purpose Descaler can be used to remove limescale build-up from the inside of your steam iron. Here’s how:

Dilute the descaler: Prepare the solution according to the instructions on the product label.
Fill the water reservoir: Pour the diluted descaler into the iron’s reservoir.
Steam cycle: Turn on the steam function and let the iron run through a few cycles to dissolve and flush out limescale.
Rinse thoroughly: Empty the reservoir, refill it with clean water, and run additional steam cycles to ensure all descaler residues are removed.

Always consult your iron’s user manual for cleaning instructions and precautions to avoid damage. For more details, visit the ‘How to Use’ section on our website.

Yes, Magic All Purpose Descaler can be used in copper pipes to remove limescale and deposits. However, follow these precautions:

Time Limit: Do not allow the product to sit in the pipes for more than two hours.
Flush Thoroughly: After descaling, flush the pipes thoroughly with clean water to remove any residual product.

Always ensure compatibility with your plumbing system and consult a professional if unsure.

Add Magic All Purpose Descaler to the thermos.
Fill the thermos with boiling water.
Let it stand for 30 minutes to an hour.
Check the build-up inside the thermos.
If necessary, wipe down the interior with a non-scratch scourer for optimal results.

Yes, Magic All Purpose Descaler is effective at removing iron deposits. Just follow the product instructions for the best results. If you have any other questions or need further assistance, feel free to ask!

Absolutely! You can use Magic All Purpose Descaler in your glass kettle. It effectively removes scale and helps keep your kettle clean and efficient. Just follow the product instructions for the best results. If you have any other questions or need further assistance, feel free to ask!

Yes, you can use All Purpose Descaler in your Breville Glass Kettle. Breville has confirmed that it’s safe for use on their glass kettles. Just follow the product instructions for the best results. If you have any other questions or need further assistance, feel free to ask!

The frequency of descaling your kettle depends on the hardness of the water in your area and how often you use the kettle. Generally, it’s a good idea to descale your kettle every 1-3 months. However, if you notice visible scale build-up, you should descale it sooner using Magic All Purpose Descaler for the best results. If you have any other questions or need further assistance, feel free to ask!

Yes, you can use Magic All Purpose Descaler to remove scale build-up in ceramic toilets. Here’s how you can do it:

Pour 100mL of Magic All Purpose Descaler into the toilet bowl.
Leave it for as long as possible to allow the descaler to work on the build-up.
If necessary, repeat the treatment for stubborn scale deposits.

Important: Avoid pouring boiling water into the toilet, as this could cause the ceramic to crack.

If you have any other questions or need further assistance, feel free to ask!

This product is pH neutral; however, we do not recommend using it on unsealed stone surfaces. For the best care and protection of your stone benchtops, we recommend using our specially formulated Magic Stone Benchtop Cleaner & Protector, which is designed for both sealed and unsealed stone surfaces.

If you have any other questions or need further assistance, feel free to ask!

Yes, our Magic BBQ Cleaner & Degreaser is an excellent choice for removing cooking oil from melamine kitchen cupboards. It’s a powerful degreaser and safe for use on melamine surfaces, making it ideal for keeping your cupboards clean and oil-free. If you have any other questions or need further assistance, feel free to ask!

Magic BBQ Cleaner & Degreaser should not be used on ink-printed barbeque fascias, as it can remove the ink. This caution applies to most solvent-based cleaners, such as Spray and Wipe. Ink-printed fascias are generally less durable compared to decals and etchings.

Magic BBQ Cleaner & Degreaser is indeed very versatile! Here are some additional uses:

Carpet: Removes tough greasy stains.
Walls: Cleans marks and grime.
Floors: Effective on various types of flooring.
Clothes: Works as a pre-wash stain remover.
Plastic Outdoor Furniture: Cleans and restores shine.
Tools: Removes grease and dirt.
Car Parts: Cleans engine components and other parts.

If you have any other questions or need further assistance, feel free to ask!

Our Eco-Cloths are made from a blend of natural cellulose (wood pulp) and cotton, making them highly absorbent, durable, and completely biodegradable.

Absolutely! Eco-Cloths work well with water alone, but they’re also compatible with all cleaning solutions, including our Magic Universal Cleaner and other eco-friendly products.

Yes! Unlike microfibre cloths, which are made from synthetic materials that shed microplastics into waterways, Eco-Cloths are made from natural, plastic-free materials that won’t contribute to environmental pollution.

Though Microfibre cloths are great for lint-free polishing.

Yes! We offer bulk purchasing and wholesale opportunities, including white-label options, so you can brand our Eco-Cloths as your own. Whether you’re a retailer, distributor, or business looking for a sustainable cleaning solution, we can customise packaging and branding to suit your needs. Contact us for more details!

Microfibre cloths are made from ultra-fine synthetic fibres that trap dust, dirt, and grease more effectively than traditional cloths. They can clean surfaces with or without chemicals, making them more efficient and great for polishing.

No, when used correctly, microfibre cloths leave a streak-free finish. For best results, use a dry microfibre cloth or slightly dampen with water or a glass cleaner.

Microfibre cloths come in different weaves and textures for various cleaning tasks. Some are designed for general-purpose cleaning, while others specialise in glass, stainless steel, or heavy-duty cleaning. Our microfibre cloths are smooth and perfect for polishing.

For those stubborn, baked-on deposits, here’s what you can do:

Immediate Cleaning: Spills are easiest to remove immediately with a cooktop scraper while the cooktop is still warm.
Thicker Application: On a cold cooktop, apply a thicker layer of Magic Cooktop Cleaner & Protector.
Scrubbing: Before the product dries out, scrub with the built-in non-scratch scouring head.

If the deposits are still persistent, you might need to repeat the process. If you have any other questions or need further assistance, feel free to ask!

We’re sorry to hear about the marks on your cooktop. The sponge applicator is designed to be safe for glass and has been thoroughly tested. You might be seeing marks in the protective sealant rather than scratches. These marks can often be caused by applying too much product or not completely removing baked-on spills.

Here are a few steps you can take to address this:

Clean Thoroughly: Use a soft, damp cloth to wipe down the cooktop and remove any excess product.
Reapply Carefully: Apply a thin, even layer of Magic Cooktop Cleaner & Protector.
Buff Gently: Use a clean, soft cloth to buff the surface gently in a circular motion.
Avoid Excess Product: Make sure not to use too much product in the future to prevent similar issues.

If the marks persist, you might want to consult the product manufacturer for further advice. If you have any other questions or need further assistance, feel free to ask!

No, you should not use Cooktop Cleaner & Protector on cast-iron hotplates, as it is acidic and could cause rust over time. Instead, we recommend using Magic Hotplate Restorer, which is specifically designed for cast-iron surfaces.

Yes, you can use Magic Cooktop Cleaner & Protector on your stainless-steel cooktop. To avoid surface scratches, we recommend applying the cleaner with a cloth instead of the sponge. For an extra shine, follow up with Magic Stainless Steel Cleaner & Protector.

Yes, you can use Magic Cooktop Cleaner & Protector on your white enamel cooktop. However, it is not suitable for cast-iron hotplates. If you have any other questions or need further assistance, feel free to ask!

Yes, Magic Cooktop Cleaner & Protector is suitable for induction hobs. Just be sure to follow the instructions on the product for the best results. If you have any other questions or need further assistance, feel free to ask!

If you’re having trouble getting product out of the Magic Cooktop Cleaner & Protector tube, here are a couple of steps you can try:

Clear the Blockage: Use a toothpick to gently clear any blockage in the tube.
Rinse the Sponge: If that doesn’t work, rinse the sponge under water.
Check the Cap Pin: Ensure the cap pin is straight and not obstructing the flow.

If these steps don’t resolve the issue, please contact us for further assistance.

Yes, you can use Magic Cooktop Cleaner & Protector on the glass oven door. However, for tackling fat and tough stains, we recommend using Magic Oven & Rangehood Cleaner, as it is specifically designed for those types of challenges.

If you have any other questions or need further assistance, feel free to ask!

No, this product is not designed for hard floors as it may make them slippery and unsafe.

For best results, include it in your regular cleaning routine to maintain shine and protect surfaces.

Yes, but some of the beeswax may be removed during the polishing process. The finish may appear different to using natural beeswax alone. Test first.

Yes, but test it in an inconspicuous area first to ensure compatibility.

Yes, it’s suitable for antique furniture, but we recommend testing it on a small, hidden section first to make sure it gives you the finish you’re looking for.

Magic Furniture Polish is silicone-free and enriched with beeswax and lemon oil. It’s also proudly Australian-made and owned.

Magic Goo Remover is safe on most surfaces, including glass, metal, wood, tiles, painted surfaces and some plastics. Always test on an inconspicuous area first to ensure compatibility.

Yes, Magic Goo Remover can help remove fabric stains like makeup or pen marks. However, always spot-test on a small, hidden area first and follow with warm, soapy water to rinse thoroughly.

Simply wipe the treated area with a cloth and warm, soapy water to remove any residue. This step ensures the surface is clean and ready to use.

Magic Goo Remover has a mild, pleasant scent fragrance and is formulated to be user-friendly without overwhelming odours.

Yes, Magic Goo Remover is proudly Australian Made & Owned, supporting local jobs, businesses, and high-quality manufacturing standards. When you choose Magic Goo Remover, you’re supporting homegrown innovation.

Yes, Magic Goo Remover effectively breaks down dried paint, nail polish, and other tough stains. Allow the product to sit for a few moments before wiping for best results.

Both bottles have the same formula. The 125mL bottle with a flip cap is perfect for targeted applications and portability, while the 250mL bottle with a spray head is ideal for covering larger areas quickly and evenly.

No, Magic Hotplate Restorer is totally non-toxic and completely safe to use. If you have any other questions or need further assistance, feel free to ask!

It sounds like you might have applied too much product or not heated the hotplates sufficiently. Here’s what you can do:

Wipe Off Excess: Use a damp cloth to wipe off any excess product.
Restart the Process: Reapply the Magic Hotplate Restorer, but use a smaller amount this time.
Heat Properly: Ensure the hotplates are heated sufficiently to allow the product to work effectively.

For future applications, using a smaller amount of the product should help avoid excess residue. If you have any other questions or need further assistance, feel free to ask!

No, it is not recommended to use Magic Hotplate Restorer on a cast iron barbecue plate. Although the ingredients are non-hazardous, the product has not been tested for direct food contact. For barbecue plates, it’s best to clean and season the surface with oil as needed.

If you have any other questions or need further assistance, feel free to ask!

It sounds like you might have applied too much product, which is causing the smoke. Here’s what you can do:

Wipe Off Excess: Use a damp cloth to wipe off any excess product from the hot plate.
Restart the Procedure: Reapply the Magic Hotplate Restorer, but use a smaller amount this time.
Heat Properly: Ensure the hot plate is heated sufficiently to allow the product to work effectively.

This should help reduce the smoke. If you have any other questions or need further assistance, feel free to ask!

It sounds like the rusting might be due to the product not being heated properly to cure it. Here’s what you can do:

Wipe Off the Product: Use a damp cloth to remove the product from the hotplate.
Restart the Procedure: Reapply the Magic Hotplate Restorer.
Proper Heating: Make sure to heat the hotplate until smoke begins to appear. This step is crucial to cure the product properly and prevent rust.

If you have any other questions or need further assistance, feel free to ask!

When finished applying the Magic Hotplate Restorer your hotplates should have a satin grey appearance rather than a black finish.

If you have any other questions or need further assistance, feel free to ask!

For restoring your gas stove trivets, we recommend using our Black Beauty Cast Iron Stove Polish. However, whether you can use Magic Hotplate Restorer depends on the material of the trivets and any previous coatings.

Material: Ensure your trivets are made of cast iron (your user manual should confirm this).
Previous Coatings: If the trivets have a shiny surface, they might be painted or coated with heatproof enamel. Do not use Magic Hotplate Restorer.

Please note that using Hotplate Restorer on trivets has not been tested, so proceed with caution. If you have any other questions or need further assistance, feel free to ask!

For best results, the Magic Iron Baseplate Cleaner™ should be applied to a cold baseplate first. Applying it directly to a hot iron may cause the cleaner to evaporate too quickly, reducing its effectiveness.

Follow these steps for optimal cleaning:

Start with a cold iron. Apply a thick layer of Magic Iron Baseplate Cleaner™ onto the stained areas of the baseplate.
Turn the iron to the wool setting and switch it on. Let the cleaner heat up until it begins to sizzle, then switch the iron off.
- Important: Do not allow the cleaner to dry on the baseplate.
Scrub the stains. Use the attached scourer pad to rub vigorously in a circular motion until the marks disappear.
Clean and finish. Wipe off any residue with a damp cloth and clean the steam holes using a wet cotton bud.
Care for your scourer. Rinse the scourer pad with cold water after use to keep it ready for next time.

If stubborn stains persist, repeat the process as needed. Following these instructions ensures the cleaner works effectively to remove tough marks.

The Iron Baseplate Cleaner is formulated without harmful or caustic ingredients, so you may need to use additional methods for stubborn baked-on marks. Try reapplying the cleaner thickly to the baseplate, covering it with glad wrap, and leaving it overnight. Use a non-scratch scourer to help remove the marks after the treatment.

The tube contains 50g of product. The tube size is designed to accommodate all necessary directions and safety warnings. Rest assured, you have received the correct amount of product.

No, this is not normal. The sponge may have melted if the iron baseplate was too hot during cleaning. To avoid this issue, ensure you follow the correct usage instructions:

Apply the cleaner to a cold baseplate. Always start with the iron switched off and cool to the touch.
Warm up the baseplate to the wool setting. Turn the iron on after applying the cleaner and wait for it to sizzle slightly. This ensures the baseplate is warm but not excessively hot.
Scrub gently. Use the attached sponge or scourer pad only on a warm baseplate, not on a hot surface, to prevent melting.

By following these steps, you can safely clean your iron baseplate without damaging the sponge. If you need a replacement sponge or have further concerns, feel free to contact our customer support team.

Magic Oven & Rangehood Cleaner is safe for use on most oven and rangehood surfaces, including glass, stainless steel, and enamel. It should be avoided on aluminium or painted surfaces or in conjunction with self-cleaning settings.

Yes, you can! However, we do not recommend using a scourer to clean your enamel oven, as it may scratch or chip the surface. Use a non-scratch pad or cloth instead for safe and effective cleaning.

Yes! Magic Oven & Rangehood Cleaner is safe for use on oven racks, trays, and similar accessories. Rinse thoroughly after cleaning to ensure no residue remains.

While this product is perfect for cleaning ovens, we do not recommend using it in conjunction with a self-wash function. It’s best to consult your appliance’s manufacturer, as all combi ovens have specific cleaning requirements.

Yes! Magic Oven & Rangehood Cleaner is designed to cut through tough, baked-on grease. Let it sit for a few minutes before scrubbing for best results.

Yes, it can be used for BBQs and grills. However, we recommend Magic BBQ Cleaner & Degreaser as it is specially formulated for this purpose.

For best performance and hygiene, clean your oven and rangehood monthly for light maintenance or more frequently if you use them heavily.

Magic Oven & Rangehood Cleaner is formulated with a low-odour formula to minimize strong chemical smells during use.

Avoid using the cleaner on non-stick surfaces, as it may damage the coating. Always check the manufacturer’s cleaning instructions before use.

Yes, Magic Oven & Rangehood Cleaner is designed for use in kitchen environments. After cleaning, ensure all surfaces are rinsed thoroughly with water to remove any residue.

Non-caustic means the cleaner does not contain harsh, corrosive chemicals that can damage surfaces or harm your skin. This makes Magic BBQ Cleaner safer while effectively cutting through grease and grime.

Spa baths are different from regular baths. Their pipes and jets can trap soap scum, body oils, dead skin cells, and bacteria. Over time, these build-ups can cause unpleasant odours, reduce the efficiency of the jets, and even pose health risks.

Using a Spa Bath Cleaner ensures:

Hygiene: It effectively removes hidden grime and kills bacteria lurking in the pipes and jets.
Performance: Clean pipes and jets enhance the performance of your spa bath.
Longevity: Regular maintenance with Spa Bath Cleaner can prolong the life of your spa bath by preventing clogs and corrosion caused by build-up.

It’s a simple and effective way to keep your spa bath fresh, clean, and enjoyable.

No, there is no need to rinse the pipes after cleaning your spa bath. The cleaner’s residue continues working to kill bacteria even after the cleaning process.

The frequency of use depends on how often you use your spa bath:

Frequent Use (multiple times a week): Once a month
Moderate Use (a few times a month): Every 2 months
Infrequent Use (once or twice a month): Every 3 months

Yes, it is fragranced with a refreshing Ocean Rain scent.

We do not recommend using a Spa Bath Cleaner for outdoor spas. This product is formulated for spa baths that are drained after each use. Outdoor spas typically use chlorine or other chemicals to maintain cleanliness. Please consult a pool specialist for advice on suitable products for outdoor spas.

If your pipes still appear dirty, it’s likely due to excessive build-up, which is being loosened but not fully removed in one application. Here’s what you can do:

Repeat the process: Run another cleaning cycle.
Soak the solution longer: Turn off the jets and let the solution sit in the tub for an extended period, then run the jets again.
Use warm or hot water: Warmer water enhances the cleaning effectiveness. Ensure proper ventilation during and after cleaning.
Combine the above tips for a thorough clean.

Because the product contains quats, we cannot guarantee compatibility with septic and greywater systems. Therefore, we do not recommend its use in these systems.

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Our Stain Remover does not contain any added fragrances. The strong scent you notice comes from the active ingredient, which is the key to its stain-removing power. This component allows the product to remain bleach-free, non-toxic, safe for septic and greywater systems, and environmentally biodegradable.

The Magic Stain Remover Spray is solvent-based, making it ideal for tackling oil, grease, ink, and paint stains. For protein-based stains like sweat and underarm marks, we recommend peroxide bleach-based solutions such as presoak solutions or our Magic Stain Remover Pen for more targeted treatment.

Stain removers, including ours, are not specifically designed to handle rust stains. However, natural remedies like lemon juice or citric acid are known to be effective in tackling rust stains on fabric.

The Magic Stain Remover Pen is effective on common stains like coffee, tea, wine, grease, makeup, and food spills. It works best on fresh stains and can also help lighten older stains.

The pen is safe for most washable fabrics, including cotton, polyester, and blends. Test on a small, inconspicuous area for delicate fabrics like silk or wool. Avoid using it on dry-clean-only fabrics.

While it’s designed for fresh stains, the pen can help lighten older stains with repeated applications. Note that older stains may require additional treatment or laundering.

Absolutely! The pen’s slim, leak-proof design makes it perfect for travel and on-the-go stain emergencies.

No, the wipes should not be dry. They should feel oily to the touch. When you pull out a wipe and rub it between your fingers, you should notice an oily residue. These wipes are not water-based and will not feel like traditional wet wipes. If the wipes feel dry, please contact customer support for assistance.

No, Stainless Steel Wipes are not suitable for pots or any surfaces that come into direct contact with food. The product leaves a protective oil-based layer, which is not intended for use on cookware or food preparation areas. Always check product labels and use cleaners specifically designed for food-safe applications.

We have no reason to believe that Stainless Steel Wipes will harm coloured steel. However, some coloured steel surfaces are coated to achieve their finish, so we recommend performing a patch test on a small, inconspicuous area first to ensure compatibility.

Yes, it is safe, but the appearance may look slightly different. The formula leaves a thin coating on the metal, resulting in a ‘wet look.’ Always wipe in the direction of the grain when using it on brushed aluminium.

The effectiveness of Stainless Steel Wipes depends on what caused the marks. These wipes are designed for general cleaning and maintenance rather than removing stubborn marks.

For tough marks, we recommend consulting your appliance’s user manual for cleaning advice. You may also consider using Magic All Metal Polish to tackle the marks first. Once the surface is clean, apply Magic Stainless Steel Cleaner & Protector to restore shine and protect your appliance from future marks.

Stainless Steel Wipes are not formulated to remove stains or marks from saucepans. For stubborn marks, we recommend using Magic All Metal Polish to clean the surface effectively. Always ensure the product is suitable for cookware or surfaces that come into contact with food.

Stainless Steel Wipes are not intended to remove stains from saucepans. For burn marks or tough stains, consider using a mixture of baking soda and vinegar. Apply it to the affected area, let it sit for a few minutes, and then gently scrub with a non-abrasive sponge. Be sure to follow your saucepan’s care instructions when cleaning.

The Stainless Steel Wipes formula is designed to leave a protective coating, but this shouldn’t be dull or cloudy. It may be due to residual oil or grime mixed with the cleaner.

To resolve this:

We recommend checking with your appliance manual first, which may advise which cleaners are best.
To remove the cloudy film, clean the item with a multi-purpose cleaner to remove any oil or residue.
Once the surface is clean, try the Stainless Steel Wipes again.

If the cloudy appearance persists, it may not be oil or residue causing it. The surface may need to be polished. Try All Metal Polish to help restore your appliance to its original shine.

Use the Stainless Steel Cleaner & Protector sparingly, following the instructions on the label. For best results, apply it with a paper towel.

No, Stainless Steel Cleaner & Protector is unsuitable for pots or any surfaces that come into direct contact with food. The product leaves a protective oil-based layer, which is not intended for use on cookware or food preparation areas. Always check product labels and use cleaners specifically designed for food-safe applications.

We have no reason to believe that Stainless Steel Cleaner & Protector will harm coloured steel. However, some coloured steel surfaces are coated to achieve their finish, so we recommend performing a patch test on a small, inconspicuous area first to ensure compatibility.

Yes, Stone Benchtop Cleaner & Protector is suitable for quartz benchtops, as quartz is classified as a reconstituted (engineered) stone. It effectively cleans and protects without damaging the surface.

Yes, Stone Benchtop Cleaner & Protector is safe for use on honed marble surfaces. Whether your marble is honed or polished, it remains porous and should be regularly sealed to protect it from stains and damage.

Reconstituted stone, also known as engineered stone, is made from natural stone crushed and bound with an acrylic resin. This type of countertop combines the durability of granite with easier maintenance, as it doesn’t require sealing. Reconstituted stone is non-porous, which prevents the growth of bacteria, viruses, mould, or mildew, making it easy to clean.

Examples of reconstituted stone brands include:

Caesarstone Quartz – Low-porous, scratch-resistant, and highly resistant to stains
Dekton – Reduced water absorption, resistant to stains, scratches, UV light, high impact, and heat/fire
ONE Quartz – Low maintenance and durable
Silestone – Made from natural quartz, making it extraordinarily hard and resilient
Viatera – Withstands the wear of commercial applications
Corian Quartz – High-performance material with strength, heat, and scratch resistance

The Stone Benchtop Cleaner & Protector has a citrus scent that is quite subtle once sprayed. After application and drying, the fragrance is minimal. However, individual reactions can vary, and we cannot guarantee that the scent will not affect you. If you are sensitive to fragrances, you may want to test the product in a well-ventilated area first.

That’s a great question! Our Magic Universal 6in1 Cleaner is 98% naturally derived, with Thymol as the active ingredient. While the formula has not been tested explicitly for pet safety, it has been used for many years with no reported adverse effects on pets.

When cleaning floors, we recommend allowing the surface to dry completely before pets walk on it, as with any cleaning product. If your pet has known sensitivities, you may want to consult your vet for peace of mind.

Yes! Our formula is safe for food prep areas. Simply rinse with water after cleaning.

Our 500mL bottle makes up to 20 full spray bottles, reducing plastic waste and transportation emissions. Plus, our eco-cloths replace disposable wipes and plastic sponges.

Yes! Both the concentrate and spray bottles are recyclable. Check your local recycling guidelines for details.

Yes! Our 1L and 5L refill bottles help you reduce plastic waste and save money by topping up your measuring bottle.

Don’t worry—this means the product is working! These signs indicate that the cleaner has started breaking down a significant build-up inside your machine. The bad smell is caused by exposed bacteria from the remaining residue.

If your machine hasn’t been cleaned for a while, one treatment might not be enough to fully remove all the deposits. We recommend repeating the cleaning process to completely dislodge and eliminate the build-up. Regular cleaning will help maintain a fresher, cleaner machine.

No, we recommend not exceeding a 60°C wash. The Washing Machine Deep Cleaner is specifically formulated to deliver optimal results at this temperature. Running the cycle at higher temperatures will not improve its performance and could lead to cosmetic changes to the colour of the drum in some washing machines.

Rest assured, your washing machine is not damaged, and its functionality remains unaffected. The Washing Machine Deep Cleaner is safe to use. The dull appearance is purely cosmetic and occurs due to the interaction between the stainless steel bowl and the mild steel components inside the machine. This effect can happen if the product is used at temperatures above 60°C.

This visual change does not impact your machine’s performance now or in the future, so you can continue using it with confidence.

The Drum Clean light on your machine is a reminder that it’s time to run a drum clean cycle. Many machines automatically trigger this alert after a set number of cycles, typically around 100.

The light may continue to flash until you manually select the drum clean option on your machine. Running this cycle should reset the light.

If your machine doesn’t have a 60°C wash setting, we recommend using the **cotton wash** cycle. This cycle typically runs for 2–3 hours (without the pre-wash option), allowing the product enough time to work effectively.

We recommend using hot water for best results, as the formula activates most effectively at temperatures above 50°C. It may not be as effective in cold water.

Some washing machines have a built-in heating element—check your user manual to see if your machine can heat the water internally. Many front loaders can still reach the recommended 60°C.
If you have a top loader, you can manually fill your machine with a mix of 8 parts hot water to 2 parts cold water to achieve the ideal temperature.

Please refer to your washing machine’s manual for more details on heating capabilities.

NO! We strongly advise against using a Washing Machine Cleaner in your tumble dryer. Instead, we recommend using Spill & Spot Remover. Dilute the solution, lightly spray it on the surface, and wipe with a dry cloth for effective cleaning.

Yes, it is safe to use if the dryer function is not selected. The Washing Machine Cleaner will work effectively during the washing cycle.

No, we do not recommend washing clothes while using the cleaner. The product is designed to break down and loosen built-up grime, which could get caught in your clothes.

For best results, always run the cleaner in an empty machine.

No, absolutely not. Do not pause the wash cycle to let the product soak in your machine.

For optimal results, always allow the cycle to complete as directed. The product works best when continuously agitated, ensuring it loosens buildup from all areas of the drum.

The formula is designed to target build-up behind the drum, where grime accumulates but is difficult to reach. It does not come into direct contact with the rubber seals or detergent tray.

For these areas, we recommend manually wiping them down with an appropriate cleaner. To prevent moisture-related build-up, leave the door open after cleaning to allow the seals to dry thoroughly.

Yes! Our product does not contain Quats, making it safe for use in septic systems. However, we recommend checking with your septic system manufacturer before use to ensure compatibility.

Our washing machine cleaners are safe for septic and greywater systems. However, we cannot provide guidance on its effects in a bio-cycle system with worms, as it has not been specifically tested for this environment.

Our Washing Machine Cleaner is safe for septic and greywater systems; however, we have not specifically tested its effects on plants. Some plant species may be more sensitive to the acid present in the formula. That said, thousands of customers use this cleaner with their greywater systems without reported issues. The formula contains less than 10% sulfamic acid per kg, which becomes significantly diluted during the wash. Ultimately, it’s your decision whether to use it in your greywater system.

No, our Washing Machine Cleaners are acid-based formulas and do not contain any solvents. They are designed to effectively break down grime and residue without the use of harsh solvents, ensuring safe and efficient cleaning for your machine.

Yes, polymer is a type of plastic, and our washing machine cleaner is safe for use in machines with polymer drums.

Yes, polyurethane is a type of plastic, so it’s safe to use Washing Machine Magic in your machine with a polyurethane bowl.

Choose the Cotton option. The Easy-Care cycle is designed for smaller loads and uses less water, which might not be enough for effective cleaning. The Cottons cycle is better suited for larger loads and provides more water, ensuring the cleaner’s optimal performance.

Since your machine automatically adjusts water levels, you’ll need to select a cycle that uses a high water level, such as a heavy-duty or extra-rinse cycle, to ensure enough water for effective cleaning. The machine doesn’t always weigh the load, so choosing a cycle with more water will help the cleaner perform better.

Solution: Check your manual for the longest cycle with the most water, and choose one with a temperature as close to 60°C as possible. Typically, the cotton wash cycle (not the cotton eco option) is the best choice for this.

This visual change does not impact your machine’s performance now or in the future, so you can continue using it with confidence.

We do not recommend using our washing machine cleaners in the drum clean cycle because they operate at temperatures between 60°C and 90 °C. Our product should not be used at temperatures above 60°C, as higher temperatures may reduce its effectiveness.

The Drum Clean light on your machine is a reminder that it’s time to run a drum clean cycle. Many machines automatically trigger this alert after a set number of cycles, typically around 100.

The light may continue to flash until you manually select the drum clean option on your machine. Running this cycle should reset the light.

If your machine doesn’t have a 60°C wash setting, we recommend using the cotton wash cycle. This cycle typically runs for 2–3 hours (without the pre-wash option), allowing the product enough time to work effectively.

For the best results, refer to your washing machine’s user manual to select the most suitable cycle.

We recommend using hot water for best results, as the formula activates most effectively at temperatures above 50°C. It may not be as effective in cold water.

– Some washing machines have a built-in heating element—check your user manual to see if your machine can heat the water internally. Many front loaders can still reach the recommended 60°C.

– If you have a top loader, you can manually fill your machine with a mix of 8 parts hot water to 2 parts cold water to achieve the ideal temperature.

Please refer to your washing machine’s manual for more details on heating capabilities.

NO! We strongly advise against using Washing Machine Cleaner in your tumble dryer. Instead, we recommend using Spill & Spot Remover. Dilute the solution, lightly spray it on the surface, and wipe with a dry cloth for effective cleaning.