2 x Magic Heavy Duty Washing Machine Cleaner & Disinfectant 250g Disinfects & Removes Built-up Grime, Detergent & Mineral Deposits

FAQ's

Refer to your user manual supplied with your washing machine before using this product.

I used Washing Machine Deep Cleaner as per directions, but my bowl is now dull/ lost its shine?
Firstly, don’t be alarmed. The Washing Machine Deep Cleaner has not caused any damage to your washing machine. Your machine will still operate as normal. The dullness of the bowl is simply just a visual thing – there is no underlying mechanical damage. What has happened is that the stainless steel bowl has been plated by weaker mild steel that is inside the machine. This is just a visual thing and will not affect the performance of the machine now or in the future.

There is a bad smell, black gunk/ flakes coming from the machine?
Before you panic – the product has done its job. The build-up was obviously so bad that one wash from the sachet or deep clean formula on its own is not powerful enough to completely break it all down. The smell is from exposed bacteria in the remaining build-up, if your machine has not been cleaned for more than 6 months then the sachet is not likely to be strong enough to break down, dislodge and expel all the build-up.
Solution: Use Washing Machine Deep Cleaner, this will break down the remaining deposits and expel the remaining build-up. Depending on how bad the build-up is, this may take 2 or more washes.
Solution: If you’re experiencing problems like sludge in the machine, flakes/marks on clothes, odour, or your machine is 3+ years old/ heavily soiled – first treat with Washing Machine Deep Cleaner and then every month treat with the Washing Machine Cleaner sachet.

Do I press Pre- Wash?
No, we recommend that you select a normal long wash and follow the instructions on the box.

Do I select Drum Clean?
No, we recommend that you select a normal long wash and follow the instructions on the box.

The instructions say not to use on an enamel bowl; I have a polyurethane bowl is that ok?
Polyurethane is a plastic so yes it is ok to use Washing Machine Magic in your machine.

Can I use this product on an enamel coated drum?
We do not recommend as these drums are usually made with a weaker steel, if there are micro cracks in the coating it can encourage rust on the drum surface. Please note that the drum will rust over time with these cracks regardless if you choose to use our washing machine cleaners. Use at your own risk.

I have a Maytag washing machine with a polymer bowl/drum is it safe to use in my machine?
Yes, polyma is basically plastic and our washing machine cleaners are safe to use.

We do not have hot water plumbed to our washing machine, can we use cold water?
This formula does not perform well in cold water – it is activated by temperatures best above 50°C. Some of the current models have a hot water element in the washing machine – please check your user manual. You can fill up your machine manually if it is a top-loader using 8 parts hot water to 2 parts cold water.
or
If your washing machine does not have an option to choose a water temperature or a cotton wash cycle and the only options are hot, warm, and cold – please know standard hot water systems must store water at 60°c inside by ensuring once a day the temperature reaches at least 60°c in the entire tank*. Water should reach the tap at a temperature of at least 50°c. *water temperatures will be the same as the respective (local) water supply.

Can I use Washing Machine Deep Cleaner in my tumble dryer?
NO!! We recommend using Spill & Spot Remover diluted, lightly spray on and wipe with a dry cloth.

If I do not have a 60°C wash option available, what setting can I use?
We have found that a “cotton wash” cycle is an optimal option. The average cotton wash cycle (do not select pre-wash) is 2-3 hours – the product needs this time to work effectively.

Is it safe to use in a washer/ dryer combined machine?
Yes, so long as the dryer option is not selected at all, the Magic Washing Machine Deep Cleaner™ will do it’s job.

Can I wash clothes at the same time?
We do not recommend you to wash anything while using the Magic Washing Machine Cleaner™/ Deep Cleaner.

Can I stop the washing cycle and let the product soak?
Absolutley not, do not stop your wash cycle and let the product soak in your machine.

Can I run the washing cycle at a hotter tempature for it to work better?
As per our instructions, please do not exceed a 60°C wash – this product does not excel further in hotter temperatures.

Why doesn’t it clean the rubber seals/ detergent tray?
Washing Machine Deep Cleaner does not clean/ reach the seal areas of the washing machine. The formula is made to clean the gunk build-up from behind the drum.

Is this safe to use in a Bio-Cycle septic system?
Yes, it is absolutley safe to use in this system.

I use my grey water in my garden – will the Washing Machine Cleaner kill my plants?
While it is septic and grey water safe, we have not tested and cannot confirm if it will affect plants. There are so many species, some more finicky than others and we are not sure if they will react to the acid. In saying this, over 1000s of customers use this with their grey water system and we have not encountered any problems. There is <10% sulfamic acid PER KG, but this will be weak once diluted in the washing machine. It’s truly up to the user if you wish to use it.

I have a Bosch Easy Care options at 60°C as well as Cottons at 60°C, which do I use?
An easy-care wash assumes a smaller load of washing and therefore a smaller amount of water. Please select the larger load wash.

I have a LG WT-R854 it has a sensor and automatically fills up with water, so how do I fill up my machine without clothes in it?
Do not use your fuzzy cycle, but place on a heavy-duty cycle.

I have a 6th sense/fuzzy logic machine that determines the load size, so how do I use Magic Washing Machine Deep Cleaner™ without putting clothes in the machine?
The 6th sense/fuzzy logic machines have pre-set water amounts depending on the cycles you choose. Each cycle assumes a pre-programmed weight. The machine doesn’t actually ‘weigh’ the load every time you wash.
Solution: Please check your manual to find the longest cycle, which uses the most water and a temp as close to 60°C as possible! This is generally a cotton wash (not cotton eco).

My washing machine manual tells me not to use a solvent cleaner, does this product contain this?
Washing Machine Deep Cleaner is an acid based formula, there are no solvents in this product.

Can I use this cleaner in my bio-cycle tank that has worms?
The Heavy Duty Washing Machine Disinfectant is entirely safe for septic and grey-water systems. However, we cannot guide its effects in a bio-cycle system, as it has not undergone testing for this specific environment.